Frequently Asked Questions

If you have a question, we should have the answer you’re looking for!

General

What is Link?

Link is the ultimate, locally relevant community and lifestyle app designed to keep you, our user, connected. Link, in partnership with Vodacom, not only gives you the ability to connect with your friends and communities, but also introduces the following revolutionary features:

  • Link Channels: Geo-location based Security, News or Ward channels, keeping you connected to your neighbourhood.
  • Link Tag-Me: Is a unique feature that allows users to track their loved ones in real time using geo-location.
  • Link SOS: Link allows users to set up a dedicated SOS button to alert loved one’s in emergency situations.
How do I get Link on my device?

Link is available for iPhones, iPod Touch, iPads, Android phones and certain Android tablets, and can easily be downloaded from the Google Play Store, App Store or Vodacom App store.

3G/4G or Wi-Fi?

When using Link to make calls, an internet connection is required – either Wi-Fi or 3G/4G. You can use Link to make calls while abroad or while travelling, in these cases we strongly recommend only using Wi-Fi in order to avoid data roaming fees. For further assistance, please contact us at support@linkapp.co.za and include your Link-registered cell phone number.

Why a Cell-Phone Number is Needed

Registering a Link account should be simple. That’s why we’ve gotten rid of user names and complicated log-in details. All you need to have to register an account is your cell-phone number, and the validation code that we send to the cell-phone containing your SIM card. When you use Link to make calls, your cell-phone number will appear as the Caller-ID so that your contacts recognize who’s calling. Please note that data-only SIM cards lack the functionality to receive text messages, using the number associated with your Data-only SIM card will not allow us to send you a validation code. For further assistance, please contact us at support@Linkapp.co.za and include your Link-registered cell phone number.

Why do I have uneven sound quality/volume?

As when using your mobile phone, geographical factors, coverage and speed of the network have an impact on call quality. A poor network or signal might cause lags. If you are experiencing bad sound quality when calling, it’s most likely connected to problems with your internet connection or the person that you are calling. Check the signal strength from your 3G/4G network or Wi-Fi router.

If it is weak, try to find a spot where it’s stronger and then make a call. If you experience the problems with the sound quality while walking around in your house or in some other place, check the signal strength when the sound quality starts to fall. Regardless if you are using 3G/4G or Wi-Fi the signal strength varies depending on things that might block the signal, such as walls, buildings and so on.

You might have a strong signal from your Wi-Fi router or 3G network but still be experiencing problems.

The actual speed of the data network might be slow so open up your web browser and surf to a web page. If it’s slow, then the speed of the data network is slow. If you are using 3G/4G you should find a new place to call from that connects to the network on another station. If you are using Wi-Fi you should contact your internet provider and/or check your router. For further assistance, please contact us at support@Linkapp.co.za and include your Link-registered cell phone number.

Will my mobile operator charge for the call?

No. When you make a free Link-to-Link call, your mobile operator will not charge you for the call itself. All calls are however placed through the internet either over your data plan or over Wi-Fi.

Why can’t I make a call?

If you’re experiencing difficulty making an outgoing call, please check the following:

  • Make sure that your device is connected to a Wi-Fi or 3G/4G network when you’re making a call.
  • If you are calling another Link user, check with them to see if they’re connected to a Wi-Fi or 3G/4G network and that they are also logged in to Link
  • If you have verified all the above and you still can’t make the call, please contact us at support@Linkapp.co.za and include the following information:
    • Your registered Link number;
    • The number you are trying to call​;
    • Your device make and model name;
    • Are you connected to a 3G or to a Wi-Fi network;
    • The exact time of the attempted call.
Why can’t I receive calls?

If you’re experiencing difficulty making an outgoing call, please check the following:

  • Make sure that your device is connected to a Wi-Fi or 3G/4G network when you’re making a call.
  • If you are calling another Link user, check with them to see if they’re connected to a Wi-Fi or 3G/4G network and that they are also logged in to Link
  • If you have verified all the above and you still can’t make the call, please contact us at support@Linkapp.co.za and include the following information:
    • Your registered Link number;
    • The number you are trying to call​;
    • Your device make and model name;
    • Are you connected to a 3G or to a Wi-Fi network;
    • The exact time of the attempted call.
Why is my Caller ID shown?

Instead of a user name, a cell phone number is required when registering a Link account. This number will be visible when making outgoing calls, and it allows your contacts to quickly identify that you’re trying to reach them. Your phone number/user name will be shown when making a free Link-to-Link call.

Can anyone call me?

Anyone can call you! If your contact also has Link and chooses the Link-to-Link free option to call you, the call will be placed to your Link app, and to the device on which you have installed Link. Make sure that your notifications are turned on, so that you’ll know when someone is trying to call or message you for free.

Do calls stay free even if I phone other countries?

With Link, you can call and message all other Link users worldwide for free. The more people you invite to Link; the more people you can call for free when you’re at home – or when you’re abroad. As soon as your contacts join, you’ll get a notification from the Link app and see the red Link icon next to their name in your Link phonebook. Simply tap on their name to message or call them for free. If you would like to enter the number of a Link contact manually, please ​make sure that the number is entered in the correct international format – the plus sign, followed by the country code, then the local number. The plus (+) sign can be produced by holding in the zero on the Link dial-pad. For further assistance, please contact us at support@Linkapp.co.za and include your Link-registered cell phone number.

How to make a call

Make sure you have an internet connection, either 3G/4G or Wi-Fi. Open Link, and open the “Activity” tab where you can click on the red “phonebook” button to identify the contact you want to call. In the chat thread, you will see a little telephone icon on the top right which will dial your contact once pressed.

Can I see if my contacts have Link?

Yes. In your Link phonebook you’ll see a message and phone icon next to your contacts names, If they have Link installed.

How do I invite other contacts to join Link?

In your Link phonebook select invite if your contact does not have Link installed yet. Remember you will be charged SMS rates by your carrier.

Why is my location not being shared?

During registration, Link asks permission to access your location; if access was denied the application will not be able to identify your position. Kindly ensure that you have a working 3G or Wi-Fi connection since an internet connection is required when using Link and verify that your location feature on your device is switched “on” in Location Settings.

How do I search for and follow a channel?

To follow your local Safety and Security or News Channel, click on the “Channels” tab in your Link app and then use the add channel button in the upper right corner to choose channels you want to follow. The Link app geo-locates your position and will automatically show you the channels located closest to you. To search for a specific channel, click on the magnifying glass or search icon in the upper right hand corner of the application and type out the name of the channel you are looking for. Once located, click on the channel to open the channel view and click on the “follow” button. Depending on the channel’s settings, you may be approved to follow immediately or after the channel administrator has verified your details via the Link portal.

How can I manage my notifications?

To manage all notifications, go to your profile view by clicking on the menu icon in the upper left hand corner. Select “Show chat notifications”, select “Show notifications” to switch all application notifications on or off. To define your notifications within a channel, go into the channel you are following, click on the three dots in the upper right hand corner of your screen, select “About”, select which notifications you would like to receive.

How much data is being used during a Tag-Me session?

Tag-Me is easy to set up with one click notifying contacts via instant messaging that another contact wants you to track them. It uses very little bandwidth (1MB can be used for 20 hours of tracking).

My location shows I am somewhere else?

During registration, Link asks permission to access your location; if access was denied the application will not be able to identify your position. Kindly ensure that you have a working 3G or Wi-Fi connection since an internet connection is required when using Link and verify that your location feature on your device is switched “on”. Please note!, that on Android devices Google location services also needs to be turned on for more accurate geo-locations.