Frequently asked questions

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FAQ - Community Channels

Please check if you have clicked on the activation link that was sent to the email address that you used to register to Link Channels.
After you have created a channel it is sent to a Link administrator for approval. Once it is approved your channel will be live on the app. Approval can take up to 24 hours. For further assistance, please contact us at support@Linkapp.co.za and include the name of the channel you want to be approved.

Click on the gear icon next to your created channel, select “edit”. You will be able to edit the channels details. Please remember to click on “Save channel” for the changes to take effect.

Not at all. Link also offers news and general channels. News and general channels can be left open for any Link user to follow without validation from the channel owner.

Please ensure that your notifications settings are enabled. Click on the bell at the top of the page, then click on the grey settings gear on the dropdown menu and then click on the receive notifications tab to activate notifications. Also, ensure that your Permissions are set to the correct settings on your browser by clicking on the lock in your internet browser bar at the top of the screen.

Please ask your system administrator to set up your intranet with the following settings to help you receive notifications. If your organization has a firewall that restricts the traffic to or from the Internet, you need to configure it to allow connectivity with GCM for our GCM client apps to receive messages. The ports to open are: 5228, 5229, and 5230. GCM typically only uses 5228, but it sometimes uses 5229 and 5230. GCM doesn’t provide specific IPs, so you should allow your firewall to accept outgoing connections to all IP addresses contained in the IP blocks listed in Google’s ASN of 15169.
Please be patient the server may be down for maintenance. Contact support@Linkapp.co.za if the error persists.
Make sure that the image you are trying to upload is a .jpeg or .png file. All other formats will be rejected by the Link Channels Portal.
Yes, you can use the reporting tab to create a variety of reports. If you would like to request additional information for your reporting purposes, please contact support@Linkapp.co.za

Error and Success messages on the Link Channels Portal.

  • Please enter a valid email address. (when you try to click reset button with no email entered)
  • Success! Check your email for further instructions. (when you have clicked on the reset button with a valid email)
  • Sorry, your email address was not found. Please try again. (when email entered for forgot password does not exist on system)
  • Please upload a channel display image (when you click the create channel button without adding a photo)
  • Only jpeg or png files are supported! (when an incorrect image format is uploaded)
  • Please fill in the following fields: Name, Description, Full Name, Contact Number (when you click the create channel button with some fields empty)
  • Thank you for creating a channel. It has been sent to Link for approval. Check back soon! (after you created a new channel)
  • Channel successfully deleted! (if successfully deleted channel)
  • Oops something went wrong! (if server error when deleting channel)
  • Incident successfully deleted! (if deleted security incident)
  • Article successfully deleted! (if deleted news article)
  • Post successfully deleted! (if deleted general post)
  • Oops something went wrong! (if server error when deleting content)
  • Only jpeg or png files are supported! (when an incorrect image format is uploaded)
  • Please upload an article display image (if news article created/edited without uploading an image)
  • Please select a category (if no category is selected)
  • Please fill in the following fields: Incident Date and Time, Description (when creating/editing incidents)
  • No channel selected (if no channel selected for share)
  • Incident shared successfully! (after you shared a security incident)
  • Article shared successfully! (after you shared a news article)
  • Post shared successfully! (after you shared a general post)
  • Data Not shared, something went wrong (if server error when sharing content)
  • Comment successfully deleted! (if comment deleted)
  • Oops something went wrong! (if server error when deleting comment)
  • Only jpeg or png files are supported! (when an incorrect image format is uploaded)
  • Please select at least one channel to share notifications with this Link number! (if no channel is selected to share notifications with)
  • Please enter a valid cell phone number! (if you enter an invalid number in the share channel notification field)
  • The phone number 27620625841 has been successfully linked! (if you enter a valid number in the share channel notification field)
  • This number is already an admin for the selected Channel. (if you enter a valid number in the share channel notification field)
  • Please upload a CSV! (when you click on the invite with csv button and have no csv file attached)
  • Validation Error! – is not correctly formatted (when you click on the invite with csv button and have an invalid csv file attached)
  • Users successfully invited. Please notify all users with a full name ‘invited non-Link user’ to install the Link app (when you click on the invite with csv button and have a valid csv file attached)
  • Oops something went wrong! (if server error when deleting shared channel/shared notification)
  • Please enter an email address! (if no email address added to share channels with)
  • Please select at least one channel to share with this admin! (if no channel is selected to share channels with)
  • Oops something went wrong! (when backend has server issue when changing user state)
  • Please give us a description of your problem. (when no description specified)
  • Default date setting is 1 months’ worth of incidents.
  • Incident markers not found! (If server problem when getting incident markers)
  • Default date setting is 1 months’ worth of incidents.
  • Incident markers not found! (If server problem when getting incident data)